If you are unable to turn on Exposure Notifications on iPhone, it may be due to a few different reasons.
There are two possible options to resolve the issue.
Option 1
- Go to Settings > Exposure Notifications
- Select "Arizona Department of Health Services" or "Bermuda" as the Active Region
Option 2
If option 1 doesn't work, you can try this instead. Note: this will result in losing last 14 days of exposure data.
- Go to Settings > Exposure Notifications
- Tap "Turn of Exposure Notifications"
- Tap "Turn off and delete data"
- Now return to the app and try turning on Exposure Notifications again.