Issue: there's a known issue that may be preventing several users from receiving a verification code. Please use the link at the bottom of this page to submit a request for a code.
When sharing a positive you may encounter some errors. Here's what they mean with some steps to resolve them.
Error: Please wait 60s to try again
Reason: This error occurs if a link was requested less than 60s ago. We need to wait for the message to arrive before trying again.
- Make sure you entered the correct number.
- Wait for 60s and try again.
Error: You may have to wait between 30 minutes to several days before you can request a new link on this phone number
Reason: This error usually occurs for two very different reasons but for privacy & technical reasons, the error message can't be more precise. Either the link has already been sent to the phone number and we need to wait 30 min before we can send a new link to the same phone number or this phone number was already used to share a positive report and we need to wait 28 days before it can be used to share a new positive report.
- If you have not shared a positive report in the last 28 days, then wait for 30 min before trying again with the same phone number.
- If you have shared a positive report in the last 28 days, then you need to wait 28 days before you can share a new positive report with the same phone number.
If you have tried the steps above and the issue is still not resolved, please submit a request and our support team will help.