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  2. Mobile App

Mobile App

General

  • How can I delete a positive diagnosis from the app?
  • Why is the app asking me to share app use statistics?
  • What is contact tracing?
  • Does everyone need to use the app for it to work?
  • How does the app protect my privacy?
  • Why is it important to protect privacy with apps using exposure notification?
See all 17 articles

Getting Started

  • Why do you need to know my region?
  • When do I need to update my region?
  • How can I change my region settings?
  • What happens if I move regions?
  • If my region isn't listed, can I still use the app?
  • Why can't I find my region?

Receiving an Exposure Notification

  • How can I turn Exposure Notification on/off?
  • What does Summary and Daily mean under "My Exposures"
  • What does Verified Positive mean?
  • What does High Exposure mean?
  • What does Low Exposure mean?
  • What does No Exposure Detected mean?
See all 13 articles

Sharing a Diagnosis

  • How do I share a positive diagnosis?
  • Why do I need a Test Verification code?
  • What is a Diagnosis Verification Code?
  • Who will get notified that I tested positive?
  • I tested positive, but I don't have a code. What do I do?
  • How do I get a verification code if I was never provided one?
See all 8 articles

FAQ

  • Do I need to keep my Bluetooth on at all times?
  • Which devices can I use the App on?
  • How does the app know if I've been close to someone?
  • Is the app tracking my location?
  • Can I use this on my tablet or iPad
  • Will the app work on my smartwatch?
See all 9 articles
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