Skip to main content
WeHealth Help Center home page
Submit a request
Sign in
  1. WeHealth
  2. WeHealth Mobile App

WeHealth Mobile App

Getting Started

  • Errors Turning on Exposure Notifications on iPhone
  • Why do I need to select a community?
  • Why is the app asking me to share anonymous data?
  • Do I need to keep my Bluetooth on at all times?
  • Why does the Android app ask for location permission?
  • Which devices can I use the App on?
See all 10 articles

General

  • What is the difference between COVID Watch Arizona and WeHealth Arizona?
  • How do I update the app manually or turn on automatic updates?
  • How do exposure notifications help to stop the spread of COVID-19?
  • How does the app protect my privacy?
  • Does everyone need to use the app for it to work?
  • I'm having technical issues with the app. Who do I contact?
See all 19 articles

Receiving an Exposure Notification

  • Will I receive Exposure Notifications at night?
  • How can I turn Exposure Notification on/off?
  • What does Summary and Daily mean under "My Exposures"
  • What does High Exposure mean?
  • What does Low Exposure mean?
  • What does No Exposure Detected mean?
See all 13 articles

Notifying Others

  • Errors when sharing a positive report
  • How do I share a positive diagnosis?
  • Who will get notified that I tested positive?
  • Why do I need a Test Verification code?
  • What is a Diagnosis Verification Code?
  • What does Verified Positive mean?
See all 9 articles

FAQ

  • Does the app work if I am traveling outside of my state or region?
  • How do I uninstall the app
  • Why can't I see the community level for my community?